1st Line IT Service Desk & Support Technician - Interactive Displays

1st Line IT Service Desk & Support Technician - Interactive Digital Display Technology
circa £23,000 Per Annum + Benefits Package

Are you an experienced and proactive IT service desk operator and are looking to further your career with an exciting cutting-edge technology company revolutionising the retail experience?

We are looking for a positive, organised person who will provide front-line primary technical support on various IT issues and problems relating to hardware and software. This is great opportunity to grow and learn with the company and further your IT development skills.

Company Overview:

We are a rapidly growing UK based company. We support all elements of digital display technology, from the simple supply of qualified hardware to complete product creation to meet a specific client brief. Our use of 3D CAD for product creation, our ability to prototype and small batch manufacture within the UK and our volume manufacturing scalability in Asia means solutions for all size of projects.

We pride ourselves on imagination, design flair and a marketing led approach to both the technology and content. Hardware supply is only one element: managing a digital signage deployment can be a complex process. Our professional site installation, content creation and distribution, service and support functions enable Scion Interactive to provide a truly “end to end” service, reducing the need for customers to invest in “in house” resource.

This is an excellent opportunity to build on existing experience and continue to develop with a fast-moving company working in its own specialist field with high profile blue chip customers.

1st Line IT Service Desk & Support Technician Role Profile:

Reporting into the IT Infrastructure and Software Solutions Manager you will be the first point of contact relating to technical issues. Handle the support phone line and mailbox with the aim to coordinate, triage and resolve service desk job tickets.

This role co-ordinates and logs all technical related issues into the corporate service desk for blue-chip customers based across nationwide infrastructure of connected screens and PC’s. The role will include configuring media players, testing new content, trouble-shooting running issues, setting up players and updating locally stored apps. This will include providing IT support to company staff.

Key Responsibilities:

+ Monitor and identify faults on all IT hardware across the estate.
+ Act as a single point of contact for all incoming calls and emails from customers regarding IT issues and queries
+ Troubleshooting IT relating problems for the firm’s core systems ensuring issue are logged with the required information in accordance to the agreed SLAs
+ Escalate unresolved issues to the support team in a timely manner
+ Keeping customers updated on outstanding tickets
+ Take ownership of problems and follow up the status of problems on behalf of the customer and communicate progress in a timely manner
+ Meet or exceed defined quality and performance targets for the Service Desk
+ Taking responsibility for calls and seeing them through to completion
+ Compiling and preparing service desk reports
+ On-call, after hours and weekend support may be required

Education & Skills Required:

+ Positive attitude, interest in the technology, willingness to get involved, desire to learn
+ 3+ years’ experience in a similar support role
+ Windows 7 and 10 experience
+ Familiar with general IT infrastructure (hardware, databases, operating systems, local area networks)
+ Microsoft qualifications desirable
+ Familiar with service desk procedures and change management processes.
+ Proven customer service experience with well-developed communication skills and a good professional customer service manner
+ Meticulous attention to detail and works to a high standard of professionalism
+ Works independently and methodically and uses initiative to solve problems
+ Able to prioritise work among competing tasks with changing priorities

Remuneration package:

Hours of work: 08:30 to 17:00 (with 1 unpaid hour for lunch), Monday - Friday


+ circa £23,000 per annum
+ Discretionary bonus based on company and individual performance
+ Generous Company pension (pending introduction of Auto Enrolment)
+ 28 days’ holiday (including public holidays), with an additional day for each year of service for up to 5 years
+ Life Insurance plan

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.
Job reference information
Advertiser Recruitment Revolution Limited
Contact Name Recruitment Revolution
Telephone (Please reference Dice when calling)
Reference 9570

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