1st Line IT Support Engineer


1st Line IT Support Engineer
Loughton, Essex
£18-20k

Founded in 1992 and with over 700 staff, Galliard is a property development, hospitality and management group overseeing mixed-use, residential, hotel and commercial projects across London and southern England with a £1.1 billion portfolio of over 5,900 homes, hotels, retail premises and commercial properties.

With an impressive portfolio of award winning developments, we are proud to be considered as London’s leading property developers.

The Position

Do you have a passion for all things I.T related? Are you keen to progress in the IT sector? Do you have strong communication skills with a “can do” attitude? If so read on…

Due to growth, they have a new position for a 1st Line IT Support Engineer to join the IT team at their busy head office.

Working within a team of six, your key duties will be to manage, support and report on help desk tickets created by all IT users across the business, at head office and across their construction sites.

Duties include;
Logging helpdesk tickets
Building PC’s and laptops
Patching network cables for computers, printers and phones
Carrying out an initial troubleshooting report and resolving where possible or escalating to 2nd and 3rd line where necessary
Answering helpdesk calls and resolving any issues where possible
Some server administration and hardware repairs

The Person

It is important that the successful 1st Line IT Support Engineer has the following skills and attributes;
Excellent communications skills
A basic knowledge of Microsoft Office packages
Excellent customer service, with the ability to establish good working relationships with customers and stakeholders
Good attention to detail and problem solving skills
Some previous experience in a similar role, we would also consider a graduate
Due to travel to sites, it is essential that the candidate has a full driving license and their own transport

The Benefits
In return for your hard work as our 1st Line IT Support Engineer, you will be entitled to:
24 days holiday
Private healthcare
Private Pension scheme

If you feel you have the skills and experience required to excel in the role of 1st Line IT Support Engineer, we want to hear from you. Please click APPLY below to register your interest.

Closing Date: Wednesday 15th March 2017
Job reference information
Advertiser Galliard Homes
Contact Name Hailey Alger
Telephone (Please reference Dice when calling)
Reference 1st Line IT Support Engineer
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