1st line Support Engineer - 17.5K plus 3.5K on call allowance

1st line Support Engineer x 2 - 17.5K plus 3.5 on call allowance (increasing to 20K after probation)
Software house

Are you passionate about IT and looking to join a market leading, innovative software based company? This well established and growing company based close to Fareham, are looking to recruit two 1st Line Support Engineers. This role will involve resolving support issues by telephone and email, and monitoring the support ticket queues within ITIL environment. You will be exposed to many internet and web technologies and a vast array of LAN technologies too. The team respond to support incidents from both end user customers and resellers. The role involves some interaction with the development process, both in reporting bugs and assisting developers in ensuring correct remediation.

Skills / Environment: TCP/IP, 1st line support, customer service, ITIL

Desirable: Linux, VPN, Proxy and web filtering, Active Directory

Salary: £17500 plus an on call allowance of £3.5K. Shift patterns include 8:30am-5pm, 01:30pm - 10:00pm, 16:30pm-1am, 00:30am - 9am (1 in 6).
Benefits: up to 22-25 days holiday, contributory pension, free parking, 5 x salary death in service insurance, cycle scheme, child care vouchers and more.

This role may suit an individual who has held the following roles: Help Desk, Service Desk, IT Technician, Network Support Analyst, Network Engineer, First Line Support or a recent graduate with some commercial experience.

Excellent opening to join a growing software house with circa 100 IT employees. Career progression opportunities.

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.
Job reference information
Advertiser Deerfoot IT Resources Ltd
Contact Name Marie Bundy
Telephone 02380 817154 (Please reference Dice when calling)
Reference Support Engineer_1490008618

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