2nd / 3rd Line IT Support Engineer - Lake District IT Company

2nd / 3rd Line IT Support Engineer - Lake District IT Company
Keswick, Cumbria
£25,000 - £30,000 Salary is negotiable and commensurate with experience

An opportunity has arisen for 2nd / 3rd Line IT Support Engineer, or for a highly experienced 2nd Line Engineer wishing to move to into 3rd line, working in and around the beautiful English Lake District.

We are a company of ten employees who strive to look after both customers and staff whilst providing a large range of services covering managed services contracts, servers and network installations, wired & wireless networks, web site design and hosting.

A managed services/ IT support company is a special type of company. Unlike a network administrator who may get to perform one network upgrade every three years, each of our third line engineers performs multiple network upgrade projects every year. It is essential that our senior IT people keep current with the latest Microsoft Server software and can complete these network projects on time and on budget.

Because of this there is a preference for candidates who have recently worked at a managed service company or have at least performed recent Microsoft deployments of Server products, Office 365, Exchange, Remote Desktop Services, SQL etc.

2nd / 3rd Line IT Support Engineer Role Overview & Responsibilities:

We are looking for a talented engineer to primarily architect, install and support a wide range of servers and networks from small to medium sized businesses whilst keeping up to date with IT technologies and jointly lead the drive for technical knowledge within the engineering team. The role would be ideal for a small business IT generalist.

Duties to include:

+ Design, quoting, implementation and support of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.
+ Contract and ad-hoc incident/change support for our Cumbrian regional client base involving support to our clients via telephone, remote and on-site methods.
+ Development of SLA contracts alongside the Services Manager both from an internal processes/documentation perspective and dealing with new client contract requests, yearly analysis of existing contracts and renewals.
+ Ongoing development of LabTech and ConnectWise, our internal Remote Management & Monitoring and Helpdesk suites, regarding custom monitors, client security patching, ticket automation and integration between the systems.

Technical Skills:


+ At least five years of Microsoft server level IT experience.
+ Demonstrable troubleshooting skills that range from overall network diagnostics to Active Directory synchronisation and mail flow issues.
+ Experience with Server 2008 R2 onwards, Exchange 2010 onwards, Office 365, Remote Desktop Services, Hyper-V, Active Directory, SBS 2011/2008.
+ Exposure to server hardware with hands on working knowledge of RAID controllers etc. HP experience ideal.
+ IP network design including routing, VPN, firewalls, VLANs, DNS, DHCP. Good knowledge in one of the popular firewall brands – Draytek, Fortinet, Sonicwall, Cisco, etc.
+ Experience in backup solutions, bare metal restores and disaster recovery.


+ Knowledge of Veeam, ShadowProtect, Datto and Eset solutions would be a bonus.
+ Experience with medium and large Wi-Fi networks including point to point Wi-Fi links.
+ Exposure to Cisco IOS and networking equipment.
+ A working knowledge of PowerShell.
+ SQL and VMWare exposure.
+ Linux server management and maintenance.

Non-Technical Skills:


+ Good planning, follow through and documentation skills.
+ Interpersonal skills as you will be dealing with customers in all positions from board level downwards.
+ Capability to autonomously self-assign workloads and liaise with our service desk coordinator to schedule others as part of the team.
+ The candidate must be well presented, and have good written and verbal English skills.
+ Full UK valid driver's license.


+ Recent Microsoft or industry certifications and a willingness to upgrade certifications and partake in continued personal development.

Interested? Just Apply Below...

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Job reference information
Advertiser Recruitment Revolution Limited
Contact Name Recruitment Revolution
Telephone (Please reference Dice when calling)
Reference 9427

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