Business Analyst (ServiceNow, ITSM, ITIL, BPMN, Surrey)


Business Analyst (ServiceNow, ITSM, ITIL, BPMN, Surrey)

A Business Analyst with strong knowledge of ITSM and ITIL practices is required by a large business services company based near Surbiton.

The primary objective of the Business Analyst is to develop and deliver high quality IT business solutions within a controlled project management framework, applying best practise to business analysis and vendor management disciplines.

As a Business Analyst you should be able to demonstrate a well-developed toolkit of Business analysis skills, working knowledge of project management disciplines, and possess the interpersonal skills to work with stakeholders at all levels of the organisation. Your focus will be on key projects that are mainly related to ITSM and advancing the next set of features to evolve the current ITSM group system implementation. This will include analysis of business systems and process changes and the production of small, well-defined, deliverables, including artefacts like functional specifications or User Stories and testing documentation.

Desired Business Analyst experience:

  • At least 5 years of experience with a broad understanding of IT
  • Strong knowledge of ITSM and ITIL practices
  • Experience of CMDB design and supporting the execution
  • Experience of working as business analyst evolving an ITSM system from inception to launch adhering to ITIL best practices
  • Experience with ServiceNow
  • Strong knowledge of BPMN, any other modelling language would be a plus
  • Proficient analysis skill and capability to identify downstream implication
  • Demonstrable experience in successfully delivering business projects and managing stakeholders
  • Great negotiator, a very good listener and highly analytical
  • Understanding of complete software development lifecycle, this include familiarity with different delivery methodologies either Agile or Waterfall

If you would like more information including a full job specification and a chat about the position, please contact me, Barry Coley.

Think IT Recruitment is acting as an employment agency for this role under UK Government regulations CEAEBR 2003

Job reference information
Advertiser Think IT Recruitment Limted
Contact Name Barry Coley
Telephone 020 3086 8811 (Please reference Dice when calling)
Reference BBBH1499_1490002823
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