Cisco Unified Comms Specialist


Cisco Unified Comms Specialist

As a member of the IT Infrastructure Project Team you will be required to combine a high level of technical skills with a clear commitment to customer service. The main emphasis will be to design, configure and implement voice systems to provide core enterprise-wide services that are fit-for-purpose, for which you will be accountable.

Essential Skills

5+ years' experience in support environment

2 yrs experience of design, deployment, configuration and support of voice systems.

Network Voice: MS Lync, SfB and Cisco Contact Centre - Response group services, Policy Configuration and Management, Unified Messaging, Federation, Office Web Apps 2013, Session Border Controller, Call centre flow design, Enterprise Voice, SIP trunking/telephony, Call recording, Calabrio, Mediasense.

  • Cisco Campus and Datacenter Networking.
  • Good understanding of TCP/IP
  • Lync Phone Edition Management
  • Priority setting
  • Strong customer service orientation.
  • Strong interpersonal, written and oral communication skills.
  • Learning on the fly
  • Problem solving
  • Interpersonal savvy
  • Approachable and a team player.
  • Experience working on SLA's.
  • Experience working in a team-oriented, collaborative environment.
  • Great opportunity to work for a major Blue Chip player..
  • Experience in Design, Configuration, Implementation and Supporting of communication technologies including Cisco Contact Centre, and MS Lync
  • Car and full driving License

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Job reference information
Advertiser
Contact Name Carl nichols
Telephone 02380 762837 (Please reference Dice when calling)
Reference BBBH3696F_1492591755

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