Desktop Support Engineer


Are you a highly experienced and client focussed hands on certified Desktop Support Engineer with a good understanding and troubleshooting experience on Windows 7 (primarily) and Windows 10 (desirable)? Do you have strong experience and background in desktop support environment?

Williams Lea Tag is the leading provider of marketing and communications supply chain services. We help organizations transform business processes and realize the potential of their brands. Our solutions combine reengineered processes, leading technologies and highly experienced collaborative client teams. As part of Deutsche Post DHL Group, our financial strength and global reach enables us to deliver these solutions anywhere in the world.

Job Overview:

As a Desktop Support Engineer you will be responsible for delivering 1st and 2nd line solutions to technical faults and user enquiries. You may also occasionally be required to work from or support our other offices, in line with business or support needs.

You will need to approach problems enthusiastically and creatively, ensuring you apply technical and commercial experience in a positive way. You will approach your area of responsibility from both a technical and user’s viewpoint, working in line with the standards and working practices established within the IT group. Your aims should be to improve the end users technical familiarity and their productivity. From time to time, you will contribute to project deliverables within the function and develop your own experience and technical understanding in doing so.

This is a permanent job opportunity based in London working Monday – Friday 9:00am – 5:30pm. Some weekend and out-of-hours and bank holiday attendance is required for which time off in lieu or overtime will be provided.

Ideal Fit:
To be successful in this role, you will need to be a self-motivated individual with plenty of drive, energy, enthusiasm. You will be results oriented and driven by goal achievement with a strong focus on high quality standards and excellent attention to detail. You will have a passion for trouble shooting skills and problem solving. You will be a clear, confident and professional communicator with the ability to communicate and interact with third party suppliers, senior stakeholders and colleagues; remaining calm and professional when dealing with challenging circumstances. You will be working in a customer service focused department and must therefore exercise at all times the appropriate behaviour commensurate with a service.

Required Experience:
We are looking for a highly experienced and client focused hands on Desktop Support Engineer with extensive experience and thorough understanding of support within an IT business environment. You will be skilled in resolving software/hardware, connectivity and application issues within the Windows 7 (primarily) and Windows 10 (desirable) platform. You will be experienced in Printer Support and Configuration and have a good understanding of Microsoft Active Directory, MS Office applications – all versions, Microsoft Outlook installation and configuration.

The Package:
In return you will receive a generous salary and benefits which includes Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers are offered at a discount on a salary sacrifice basis. Season Ticket Loan is available upon successful completion of probation period.

To Apply:
To apply for this Desktop Support Engineer job opportunity based in London EC1M, please submit an updated CV along with a covering letter highlighting your suitability for the role.

Williams Lea Tag positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and ma
Job reference information
Advertiser Williams Lea Tag
Contact Name
Telephone (Please reference Dice when calling)
Reference 893569

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