Desktop Support Manager


Desktop Support Manager required to join our Global client who are leaders in the industry.

You will be working in the Heart of London, in state of the art luxurious offices overlooking London with an onsite gym, shops, restaurants and many more

The Desktop Engineering team is responsible for the design, build, testing, implementation of global desktop infrastructure, and supporting toolsets.

To drive quality and operational efficiency, ensure smooth transition of services to operational support, and facilitate the retirement of deprecated services.

This includes core technologies, such as SCCM, Xen-Desktop, Windows 10, VMware, Cloud services as well as new consumerisation technologies.

Reporting to the IT Operations Manager (End User), the Desktop Engineering Service Owner will provide the focal point for these activities and will be accountable for the delivery of Desktop solutions.

Skills:

  • Strong relationship skills and confidence in communicating at all levels among technical teams, project managers and IT peers
  • Strong process management skills to enable the smooth and successful implementation of processes globally.
  • Strong negotiation and influencing skills, encouraging team ethic and buy in to ideas.
  • Ability to manage multiple work streams/projects/roles simultaneously
  • Highly developed written communication skills and be capable of producing global and sensitive communications to a varied audience.

Experience:

  • Minimum of 5 years relevant experience, at least 2 of which have been in a Team Lead capacity.
  • Strong technical background, preferably in either technical support and/or technical project delivery
  • Experience in having worked in a process-driven organisation, with strong understanding of the practical implications of service management processes

Knowledge:

A solid understanding of Windows Desktop, Server, Citrix, Virtualisation, device management technologies and networking principles is required.

  • Windows 10, Windows Server 2012 R2
  • SCCM 2016, Xen-Desktop 7.0+
  • VMware View, VMware ESX/VSphere
  • Office 365, Service Now, CA Agile Central

Qualifications:

The role holder should be qualified to a minimum of:

  • Relevant Citrix and Microsoft technical qualifications e.g. MSCA, MCSE, CCA-N/V
  • ITIL Foundation with a firm understanding of all Service Management processes and outsourced vendor management models (quality and cost).
  • Prince2 Foundation with a firm understanding of all Project Management processes and outsourced vendor management models (quality and cost).

Benefits include Free Gym Membership, Pensions contribution scheme, Private Healthcare, Season ticket loans, Cycle to work Scheme, Dental Plans, Computer grants and many more

Due to the volume of applications received for positions it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.

Job reference information
Advertiser Proactive Appointments
Contact Name Proactive Appointments
Telephone 01932 252611 (Please reference Dice when calling)
Reference DSML/27103_1490602042

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