Desktop Support Technician (1st/2nd line, Microsoft, Windows)


Desktop Support Engineer (2nd/3rd line support, Microsoft, Windows)

A leading UK FTSE 100 provider of IT solutions and services are looking to hire a talented Desktop Support Engineer to join a rapidly expanding deskside desktop support team based in central London.

The Desktop Support Engineer (2nd/3rd line support, Microsoft, Windows) will provide on-site / deskside 2nd and 3rd line operating system and software support for all devices including desktops, laptops, thin clients tablets and other mobile devices. In addition to on-site support, the Desktop Support Engineer will provide remote assistance to clients working away from site.

Responsibilities for the Desktop Support Engineer (2nd/3rd line support, Microsoft, Windows):

  • Investigate and resolve complex incidents / problems, working with the customer, other teams and vendors where necessary in line with priority/business impact, ensuring SLAs are met
  • Build and maintain excellent customer relationships with all clients and effectively manage challenging situations
  • Analyse incident trends to be able to provide proactive support to improve performance and service to clients
  • Ensure accurate and detailed event recording in incident handling system
  • Ensuring adherence to and maintenance of defined policies and procedures
  • Maintaining and producing documentation for support procedures
  • Liaise with third party software/hardware suppliers or maintenance suppliers where necessary
  • Provide technical input to internal project teams
  • Maintain up to date awareness of developments in IT industry and identify how appropriate ones can be applied.

Experience for the Desktop Support Engineer (2nd/3rd line support, Microsoft, Windows):

  • A minimum of 3 years 2nd and 3rd line onsite / deskside desktop support experience
  • Experienced in using Microsoft Office Applications and supporting Office 365
  • Experience in building / configuring Apple Mac devices
  • Experience in configuring / supporting Windows / Android Mobile Phones
  • Active Directory administration (Users and Computers)
  • A good understanding of Network support including wireless technologies
  • Hardware support for desktops, laptops, tablets, smart phones and printers
  • Experience of managing small projects

Desired Certifications for the Desktop Support Engineer (2nd/3rd line support, Microsoft, Windows):

  • MSCA Windows 7 or 8
  • ITIL Foundation Certified

To apply for the Desktop Support Engineer (2nd/3rd line support, Microsoft, Windows) role please press the apply button.

Job reference information
Advertiser Ampersand Consulting
Contact Name Kevin Hammond
Telephone 020 7733 0430 (Please reference Dice when calling)
Reference VR/01900_1491375457

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