Desktop Support Technician


Working within our experienced IT department, you will be responsible for the smooth running of the IT and online operations on a daily basis, delivering first line IT support via our in-house ticketing system. This role would best suit a support engineer with a proven ability to work under pressure, who is very diligent and a great team player!

KEY DUTIES:
*Monitoring and actioning the desktop support ticketing queue system
*Maintaining desktop hardware and software to agreed configurations
*Providing technical support to users, monitoring and reporting on desktop performance
*Helping to maintain a highly secure IT infrastructure consistent with company standards and policies
*Maintaining the fixed asset inventory of all computer-related equipment
*Ensuring proper licensing for software is installed on desktops and laptops and report any deviations
ESSENTIAL REQUIREMENTS:
*Experience of troubleshooting hardware and software problems within a business
*Strong experience with Microsoft Server 2012, Exchange 2010, AD, SCCM systems, WSUS
*Proven knowledge of maintaining Windows 7 and 8.1 systems
*Basic understanding of networking fundamentals: IP, DNS, DHCP, VPN, VLAN, Remote Desktop Services
*Highly organised, able to prioritise work load effectively
*Excellent attention to detail and problem solving skills
*Able to multi task and work well under pressure
*Excellent customer service skills and experience
CORPORATE RESPONSIBILITIES
*To behave at all times in a professional manner, maintaining a positive and conscientious work ethic whilst also demonstrating initiative and determination to get the job done
*To work effectively with colleagues both within the immediate team and across the company whenever necessary
*To demonstrate a willingness to adapt to the evolving environment of the company, teams and work requirements
DESIRABLE REQUIREMENTS:
*Familiarity with Mac, Linux
*Degree level education or equivalent experience
*Microsoft Certified Professional
Job reference information
Advertiser Nigel Frank International
Contact Name Michael Gilderoy
Telephone + 44 191 230 1883 (Please reference Dice when calling)
Reference DST_1488218148
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