English/German IT Support Engineer

English/German IT Support Engineer

N.B This job is based in Germany

Requirements: Computer Science Degree (or other relevant technical subject)

German/English speaking IT support engineer required

IT support opportunity to work for one of the fastest growing IT companies in Germany with over 450,000 customers worldwide.

If you’re the kind of IT support engineer who can hit the ground running, this is the job for you! You will spend 90% of your time on problems that you have never seen before. This is definitely a role that will always remain challenging and exciting.

For almost 15 years the company has been creating market leading software and has gained an exceptional reputation for customer support. Your role will be to promote and maintain this reputation.

If the cause of the problem is due to bugs in code, you’ll be able to talk it through with world-class software developers to ensure that it’ll never be an issue again.

You’ll be able to take the reins and resolve problems off your own merit. From the receipt of a support ticket to its analysis and resolution – you’ll be in charge.

As well as working on tickets, you’ll be researching and evaluating new tools that may help you in your work, or even write them yourself / alongside English/German speaking developers.

You should have similar qualities to those of a software developer i.e the same strong problem solving abilities but also exceptional organisational and communication skills. Since you will be managing many international customers, this position requires that you are fluent in both English and German.

Experience with the Windows architecture and Intel assembly code are a bonus. If you have analysed a minidump before, even better!

Please note we are currently interviewing for this position so CVs should be submitted for review as soon as possible.

Key words: Computer Graphics, Computer Science, C, C++, Windows, Assembly, Intel, Minidump, IT support
Job reference information
Advertiser OHO Group Ltd.
Contact Name Owen Pickrell
Telephone 02030029137 (Please reference Dice when calling)
Reference OP742