IS Technical Analyst (ITIL, Cisco, CCNA)

IS Technical Analyst (ITIL, Cisco, CCNA)
Full Time
Salary £28,500 to £40,000

Make a career choice that counts

We are on a journey as an organisation. A journey to become more digitally focussed, hyper efficient and disruptors across the sectors in which we operate. Our strategy is set, our direction is clear, what comes next is what we love the most, applying our skills and experience to innovate, design, implement and support information systems that deliver real business value, improve the way we operate and give us the competitive edge to do great things for all the right reasons!

The organisation needs an incredible IS team in order to deliver on our strategy and we’re aiming high ourselves. We’ve got a great team foundation to build upon but we still need more awesomeness, which is where you come in…

As an IS Technical Analyst you will responsible for performing technical management activities throughout the service lifecycle this includes design, development, transition, operation and improvement. You will ensure the IS technical components are well-designed, highly resilient and cost effective striving at all times to make sure the organisations business processes are achieved whilst meeting the required business outcomes.

You’ll be working in a large team of dynamic and focused IS Service Management professionals for Malcolm, our Head of IS Service Management. He’s a massive fan of psychological thrillers, loves to explore what makes people tick but isn’t particularly good at reading subtle hints (just tell it to him straight). He is also responsible for ensuring that we deliver the IS Services the business needs to succeed, driving continual service improvement and ensuring IS adds real value… so we’re pretty sure he’s got this, and with you by his side… we think you’ll do great things!

So if you want to help shape a new function, do awesome things in a brilliant team and work for an organisation that really makes a difference… join us at Home Group.

Where the IS Technical Analyst (ITIL, Cisco, CCNA) will work

We have invested heavily in our IT infrastructure to allow us to work in an agile way. You could choose to be based from your home, anywhere around the country or if you prefer company you could work from one of our regional hubs. Our Head Office is in Newcastle upon Tyne, so you will need to come and visit us Geordies once in a while!

Working flexibly

It’s the team’s unwritten rule that you attend the important appointments in life, be it your child’s school play, your partner’s graduation, or to get your new fridge delivered. You can elect to fit these around your working day or use your flexi to take the time off. Our focus is on getting the job done, not your working hours!

About the IS Technical Analyst (ITIL, Cisco, CCNA) role

You are a domain expert in your technical disciplines and work closely with our business to understand their requirements and how our technical portfolio can support and deliver business benefit.

You have a strong customer focus, seeking out ways to provide high quality outcomes for your internal customers. You are an excellent communicator adapting your message to the group or audience and ensuring that your understanding is clear at all times. You combine these skills with excellent negotiation and relationship building skills, allowing you achieve the best outcomes. Additionally, you are highly committed to continuous improvement, for yourself, to processes and for the business.

Technically, it would be great if you had the right certificates, however we appreciate that you might have some great transferrable skills and the desire to work towards getting certified. Amongst some of the skills we are looking for are; -

You have significant experience of delivering and supporting IS services using ITIL best practice with an excellent understanding of ITIL and its links with other best practice methodologies and frameworks (PRINCE2, MSP). Ideally, you will hold an ITIL V3 foundation certificate and ITIL V3 Service Transition certificate. You will also have extensive experience in the following technologies: VmWare/Cisco/Microsoft with VCP, MCSE or CCNA qualifications preferable. Experience of using TOGAF or similar architecture frameworks.

What’s on offer?

You’ll be equipped to work in our high tech organisation in an agile fashion with the latest IT kit which includes you being issued with a surface pro tablet and smart phone.

We’re know that you will thrive here, challenging your own ambitions with our fantastic career opportunities. There’s lots on offer, and we know you’ll be impressed with our award winning rewards and benefits package which includes: competitive salaries, performance related pay, a contributory occupational money-purchase pension scheme with life assurance and long term disability insurance, 25 days paid holiday a year rising by 1 day per year up to 30 days, with the ability to purchase an extra 5 days, salary sacrifice schemes including cycle, car, technology and childcare vouchers, heavily discounted AA membership, gyms and savings on high street stores, holidays and restaurants amongst many others.

Aren’t we the lucky ones? To top this of, we also have a full recognition scheme including an annual Home Stars Award Ceremony – will you be our next Star?

A bit about us

We are Home Group. We are proud of being one of the most IT savvy Housing Organisation in the UK. To learn more about Home Group, the Team and our benefits please click the ‘apply now button’

Is the IS Technical Analyst (ITIL, Cisco, CCNA) role for you?

Great, all you need to do now is upload a covering letter and your CV. If you would prefer to have a chat about the roles first, then contact us on to arrange that.

Make yourself at Home

We have a big role to play in tackling prejudice and discrimination. We want you to be yourself at Home Group and we value everything that makes you unique. We recognise and celebrate your differences and together we make Home Group a special and great place to live and to work.

Home Group’s values: caring | commercial | accountable | energised

Work Locations: Newcastle upon Tyne (Gosforth Park Way) 2 Gosforth Park Way Gosforth Business Park Newcastle upon Tyne NE12 8ET

To apply for the role of IS Technical Analyst (ITIL, Cisco, CCNA), please click the apply now button.
Job reference information
Advertiser Home Group
Contact Name
Telephone (Please reference Dice when calling)
Reference 17663