IT Support - 2nd Line Desktop Support - Global Company


A large company in London require an experience IT Support Analyst to work in a high performing Service Delivery team.

You will take responsibility for 2nd line support, both client facing and remotely. You will support the London office of 300 people, plus the rest of the organisation across 16 offices.

Responsibilities will include:

*Administrative changes including active directory, user account set up and group modifications.
*Asset management of equipment including, but not limited to, mobile phones, computers and peripherals.
*Remote installation of software.
*General troubleshooting of IT hardware and software issues.
*Focus on resolution of support calls to a first time fix.
*Ownership of the issue from receipt until resolution regardless of the location.

Required experience:
*It is essential you have worked in a 2nd line role before
*Excellent IT skills.
*A good working knowledge of all levels of support.
*Knowledge of Microsoft products including all office applications and operating systems.
*Experience of setting up and maintaining hardware and software systems.
*Very good communication skills.
*The ability to listen, understand and defuse difficult situations.
*Confident, proactive character, with the ability to deal with challenging situations.
*Ability to problem solve and think on your feet.
*Able to forward think and effect continuous improvement.

The company are based in central London and offer a modern working environment, with on site café, relaxation areas and lots of investment in personal development.

Career opportunities to progress to 3rd line will be available once established.

Please apply now for further details.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.

People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Job reference information
Advertiser People Source Consulting
Contact Name Graham Wallace
Telephone 01179227000 (Please reference Dice when calling)
Reference 32343111s6_1492004188

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