Internal IT Technical Support / 1st Line / IT Helpdesk


Internal IT Technical Support / 1st Line / IT Helpdesk
Runcorn, Cheshire
£Competitive Salary


Our community pharmacy client is now looking for Internal IT Technical Support to provide remote support to their pharmacy branches located all over the UK.

Answering calls from busy pharmacy branches, you will be responsible for administration processes, and will provide first line support with the ProScript PMR and MultEpos systems. Additionally you will be responsible for call logging and troubleshooting faults with various software packages & hardware.

The successful candidate will have at least one higher level qualification in Information Technology or alternatively have strong experience in the IT industry.

• You will have previous experience and knowledge in PC repairs, image building, broadband and networking VPN/LAN/WAN
• Microsoft products including Windows XP/7/8/Office Suite.
• Strong knowledge of Microsoft Windows Server 2012 and MS Terminal Services/RDS is desired but not essential.
• Printer maintenance experience is also required Dell/HP/Brother/Star/Zebra/Samsung).
• Knowledge of the Proscript PMR or MultEpos EPOS system is desirable.

You must be able to demonstrate excellent customer service skills with high attention to detail and will have the ability to work alone and as part of a team. In addition you will have good problem solving, organisational and interpersonal skills with the ability to interact well at all levels.

Generally you will have a flexible attitude to working hours and will work Monday to Friday 9.00 am to 5.30 pm. On occasions you will be required 9.00 am to 12.00 pm on a Saturday Rota.
Job reference information
Advertiser Networx
Contact Name claire Smith
Telephone (Please reference Dice when calling)
Reference PHOIH146925

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