Mitel Telecoms Analyst


A permanent Mitel Telecoms Analyst job based in Birmingham City Centre paying £30,000 per year.

Your new company
You will be working for a prestigious and global organisation who are the market leaders in their field. They are now looking to recruit for a Mitel Telecoms Analyst on a permanent basis paying £30,000 per year.

Your new role
You will implement, maintain, and support the UK fixed line and mobile telephony service, concentrating on the Mitel 3300 platform. Alongside this you will:

  • Action telephony support tickets and requests
  • Program Mitel 3300, IVR/IQ and NuPoint systems
  • Constantly review the telephony infrastructure, recommend and implement system improvements
  • Document each site's telephony configuration and update with any changes made
  • Work with the Operational Business Units to ensure land line telephony is fit for purpose
  • Assist users with configuring mobile devices
  • Ensure mobile devices meet corporate policies e.g. have MDM solution installed
  • Produce training and usage documentation e.g. FAQs
  • Work closely with GBSC ICT Service Desk to ensure any telephony issues that can be rectified by the Service Desk, are fixed first time


What you'll need to succeed

  • VoIP Telephony including MPLS, QOS and VLAN theory
  • Proven hands-on experience of Mitel phone systems, specifically Mitel 3300, Mitel IVR, Mitel IQ and Nu-Point
  • Mobile Device Management tool experience (MaaS360 or MobileIron preferably)
  • Experience with call recording systems
  • Knowledge of ADSL support including fault finding and router configuration
  • Knowledge of WiFi device configuration and support


What you'll get in return
You will be given the opportunity to work for a prestigious company based in Birmingham City Centre in a permanent position. You will also be given a highly competitive salary of £30,000 plus benefits.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Job reference information
Advertiser Hays Specialist Recruitment Ltd
Contact Name Joshua Kelley
Telephone (Please reference Dice when calling)
Reference 2927396_1489660142

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