Mitel Telecoms Analyst

A permanent Mitel Telecoms Analyst job based in Birmingham City Centre paying £30,000 per year.

Your new company
You will be working for a prestigious and global organisation who are the market leaders in their field. They are now looking to recruit for a Mitel Telecoms Analyst on a permanent basis paying £30,000 per year.

Your new role
You will implement, maintain, and support the UK fixed line and mobile telephony service, concentrating on the Mitel 3300 platform. Alongside this you will:

  • Action telephony support tickets and requests
  • Program Mitel 3300, IVR/IQ and NuPoint systems
  • Constantly review the telephony infrastructure, recommend and implement system improvements
  • Document each site's telephony configuration and update with any changes made
  • Work with the Operational Business Units to ensure land line telephony is fit for purpose
  • Assist users with configuring mobile devices
  • Ensure mobile devices meet corporate policies e.g. have MDM solution installed
  • Produce training and usage documentation e.g. FAQs
  • Work closely with GBSC ICT Service Desk to ensure any telephony issues that can be rectified by the Service Desk, are fixed first time

What you'll need to succeed

  • VoIP Telephony including MPLS, QOS and VLAN theory
  • Proven hands-on experience of Mitel phone systems, specifically Mitel 3300, Mitel IVR, Mitel IQ and Nu-Point
  • Mobile Device Management tool experience (MaaS360 or MobileIron preferably)
  • Experience with call recording systems
  • Knowledge of ADSL support including fault finding and router configuration
  • Knowledge of WiFi device configuration and support

What you'll get in return
You will be given the opportunity to work for a prestigious company based in Birmingham City Centre in a permanent position. You will also be given a highly competitive salary of £30,000 plus benefits.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at

Job reference information
Advertiser Hays Specialist Recruitment Ltd
Contact Name Joshua Kelley
Telephone (Please reference Dice when calling)
Reference 2927396_1489660142

More jobs like this