Mobile Support Engineer


The Role


Mobile IT Support Engineer - Bristol, Salisbury & Oxford Salary up to £25k plus bonus & car allowance/car A great opportunity for an IT Customer Support Engineer (MS Server 2008,2012 / Win 7/8/10,Office 365, AD, DHCP, SCCM, Hyper V, VMware, SAN, Wireless, Citrix, Apple, CC4 etc) to provide 2nd line IT support to schools as part of a Managed Service with one of the 'UK's Top IT Employers'*. RM is the leading provider of IT software & services to the Education sector and employs over 1500 staff. Working within RM's Managed Services team on a variety of sites across Wiltshire, the Mobile IT Support Engineer will be part of a core team delivering a comprehensive IT Managed Service, against SLAs, to schools & colleges. The service is managed through a team of RM Support Specialists and School based Customer Support Engineers. A Technical Operations Manager and a Relationship Manager hold overall responsibility for the service. The Mobile IT Support Engineer role is designed to support the delivery of Managed Services across the area, working alongside engineers based both in schools & colleges and in various RM offices. Working to achieve both team & personal objectives the role will require travel to School sites within the South West of England, supporting the service as required. This is a varied IT support role in a very rewarding environment that requires the building of strong relationships with the school staff. If you're an IT Support Engineer with broad technical problem solving skills, are a great communicator with a proactive attitude and ultimately get a real buzz out of going the extra mile for customers, this is the role for you.

The Individual


* 2nd line IT support & implementation experience including MS Server 2008/2012/Win 7/8/10, Office 365, AD, Group policies, DNS, DHCP,SCCM, network infrastructure, Hyper V, VMware, Citrix, CC4, switches etc, within a customer-focused environment * Strong problem solving abilities * Excellent communication, customer handling and inter-personal skills * Strong planning, organising and prioritising abilities. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery * High standards with a real drive for continuous improvement * Prior school IT support experience as a senior technician or a 'hands-on' Network Manager may be useful, but isn't critical.

Why You Should Consider This Role


* A chance to work in an interesting, fast paced & rewarding environment where you can make a real difference for one of the UK's leading employers (*awarded 'Britain's Top IT Employer' in 2009, 2010 & 2012 and certified as a Top Employer UK category in 2013,2014,2015 & 2016) * Work with a very broad and constantly evolving array of IT * Working within the education IT sector is highly stimulating and hugely rewarding * RM offers exceptional career development and advancement opportunities supported by core & professional training.

Benefits


Working for RM you would be entitled to the following benefits: * 25 Days Annual Leave (option to buy an extra 5 days) * Performance Related Bonus Scheme * Group Personal Pension * Private Medical Healthcare * Income Protection * Life Assurance The following voluntary benefits are also available: * Childcare Vouchers * Voluntary Dental Plan * Voluntary Health Cash Plan * Voluntary Critical Illness Cover * Voluntary Health Assessments * Cycle to Work Scheme * Give As You Earn (GAYE)

Job reference information
Advertiser RM Plc
Contact Name RM Plc
Telephone 01235 854500 (Please reference Dice when calling)
Reference E00917_1485439741

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