Principal Network & Telephony Operations Analyst

This Principle Network & Telephony Ops Analyst job is based in Bedfordshire paying a salary of up to £73,000.

Your new company

A market leading FTSE250 organisation that has experienced high levels of growth through taking on some of the most significant development projects in the country. They have a clear vision for growth that will see them move to a FTSE100 company by 2020 with a strong and progressive IT function at the heart of driving this growth.

Your new role

As the Principal Network & Telephony Operations Analyst you will report into the Network & Telephony Operations Manager and act as a technical lead / SME within Network & Telephony guiding and developing the team. Taking responsibility for the implementation of optimised process and practices that result in network & telephony infrastructure being reliable, scalable, secure, efficient, well controlled and documented and cost effective adhering to ITIL best practices. In addition you will ensure the delivery and technical support of products, applications and services that meet agreed service levels and environmental standards. Offering your subject matter expertise and acting as a final point of escalation within IT operations for the resolution of all complex network technical incidents and problems you will have the skill set and experience to successfully resolve these. Day to day you will be involved in the installation, configuration, maintenance and support of the network and telephony infrastructure. You will be driven to make a significant contribution to delivering continual tangible and measurable benefits and value in terms of improving customer service and operational efficiency whilst reducing risk and keeping operational costs to a minimum. Working within change protocol process you will instigate and orchestrate complex changes to the network infrastructure whilst leading the delivery of change projects. You will be confident in your leadership abilities to step in and deputise for the Network & Telephony Ops Manager in his absence and support, coach and mentor the more junior members of the team to improve their efficiency and skills.

What you'll need to succeed

The successful Principal Analyst will have significant experience of working within large multi -site networks in Cisco environments. A strong communication style where you can prioritise and manage conflicting projects and demands. working effectively with key stakeholders you will have strong decision making and problem resolution skills. A natural team player you will work closely, collaboratively and highly effectively with others to deliver results. You will have an enthusiasm for Operations and Service Delivery striving to improve the service, achieve operational excellence and be highly customer and process focused.

In addition, knowledge and expertise in the following is essential.....

      • Cisco enterprise networking, wireless and voice environments; extensive hands-on expert experience with Cisco routers (ASR), switches (Cisco Catalyst and Nexus), wireless, load balancers and VPN devices
      • TCP/IP networking and LAN/WAN architecture and advanced routing protocols
      • Implementing and managing WAN Accelerators; Riverbed appliances/Steelhead
      • Use of network management tools to detect and resolve network issues (SolarWinds)
      • Ethernet switching concepts including VLANs, STP and Trunking
      • IP Services including WCCP, AAA and QoS
      • Voice Over IP including ISDN, H323 and SIP Gateways (Mitel/Cisco)
      • IP Security including ACLs and Zone Based Firewalls (Checkpoint, Cisco, F5)
      • Virtual Private Networking including IPSEC and DMVPN
      • Wireless technologies including WLAN authentication, security and network management
      • DNS, DHCP, NTP and TFTP\FTP\SFTP, IPv4 Core
      • Knowledge of IPS / IDS / DLP and encryption technologies.
      • Maintain Network Services (Circuit Carriers, Vendors)


  • CCIE - Preferable
  • CCNP - Essential

What you'll get in return

The opportunity to work with a growing, FTSE listed, organisation that can offer career progression and the chance to learn new skills and technologies whilst receiving a competitive package and benefits package.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Job reference information
Advertiser Hays Specialist Recruitment Ltd
Contact Name Julie Lang
Telephone 01908 870 253 (Please reference Dice when calling)
Reference 2964260_1492524250

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