Support Engineer


SUPPORT ENGINEER

Fast-paced Tech Ops role at AlphaSights' Global HQ in London. We are looking for a tech-savvy support engineer to join our hyper-responsive, client-driven team.

THE ROLE:

AlphaSights is looking for a proactive and driven individual to join the Operations Team. We are a digital business where continuous uptime and smooth IT experience is central to our successful operations. The role of IT Support Engineer therefore represents a visible and valued opportunity for the right candidate to have an immediate impact in the London Office.
From day one, you will be given areas of responsibility and be expected to manage your own time. You must maintain a positive, problem-solving mindset, and take responsibility for both your successes and failures. You also need to be proactive, creative, and enjoy interacting with other people. We expect you always to be looking for ways to improve your work while at the same time being committed to helping the wider team succeed.

CORE RESPONSIBILITIES:

Configure and deploy IT hardware internally, including: VoIP phones, Macbooks, and mobile phones
Set up and manage user subscriptions and accounts
Design and conduct technical training for the team
Troubleshoot IT issues in person and remotely, including helpdesk operations and deskside support
Support both our proprietary and third party software applications
Collaborate with global HR colleagues to ensure that all transferees, visitors and new joiners integrate seamlessly
Provision and maintain meeting room audio visual hardware for conference calls and video conferencing
Maintain the company IT hardware asset register, monitoring and ordering stock
Source, vet, and manage third party vendors
Project manage new technology roll-outs
Test and monitor IT infrastructure to ensure optimal performance

PREREQUISITES:

2+ years of relevant experience providing in-house IT support, or in similar roles e.g. such Apple Genius, helpdesk support, or other customer service roles
Excellent understanding of computer hardware, networking, OS X and Google Apps
Fluency in English
Bachelor’s Degree

WHAT ELSE WE'RE LOOKING FOR:

Excellent track record of successful service delivery
Results-oriented, user-focused mindset
Excellent communication skills
Naturally positive attitude, with the ability to maintain patience and composure under pressure
Team-oriented mindset, with a natural willingness to always go the extra mile
Job reference information
Advertiser Alphasights
Contact Name
Telephone (Please reference Dice when calling)
Reference alphasights_SuppEng
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