Senior Network Support Engineer – Network Team


Senior Network Support Engineer – Network Team


Node4 is an exciting and invigorating workplace environment as we expand into new markets and introduce new solutions into our product range. With our own UK data centres, national MPLS network and many strong USPs, our portfolio includes Colocation, Cloud, Connectivity and Unified Communication solutions.

As a result of our continued year on year growth we need to expand our Network Team, and are therefore looking to recruit a Senior Network Support Engineer.

The successful candidate will be responsible for providing support to Node4 customers.

Key responsibilities:

• Support of LAN, WAN, WLAN and security products
• Supporting & troubleshooting services delivered over Node4’s network infrastructure including Centralised Internet Breakout, ConnectMPLS, ConnectFast and N4Protect
• Utilise network management tools to support customer networks
• Define and implement change controls
• Provide network related professional services
• Receive escalations
• Ownership and management of support tickets
• Work with other teams (Service Desk, Unified Communications, OpenSource, Cloud & Applications) to provide support and deliver services
• Building knowledge bases
• Mentoring & training of support engineers
• Complete network related documentation

Technical Capabilities:

• 2nd / 3rd Line support and configuration of Cisco and/or Juniper or LANs, WANs and Wireless networks
• 2nd / 3rd Line support and configuration of Cisco and/or Fortinet firewall and UTM appliances
• Competency in the support and configuration of Cisco and/or Juniper networks
• Cisco CCNA/P or Juniper JNCIA/JNCIS/JNCIP certification or equivalent experience

Experience of the following would also be advantageous:

• Service provider networks – MPLS & IP transit
• SDN – Cisco Nexus products, Cisco ACI
• DSL Networks – LNS/BRAS
• Cloud Networks – Vmware, storage, Virtualisation

Key Personal Skills:

In order to carry out the role effectively it is important to demonstrate, have and maintain the following attributes:
• Excellent communication skills, both written and verbal
• Confidence to work and communicate across a variety of audiences in a professional manner
• Excellent time management skills and an ability to prioritize and multi-task
• Being able to work as part of a team
• Relevant technical competence
• Analytical and customer focused


Please click APPLY NOW to send us your CV
Job reference information
Advertiser Node4 Limited
Contact Name
Telephone (Please reference Dice when calling)
Reference Node4_snrsuppeng

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