Service Delivery Manager


Service Delivery Manager - Pontypridd - 6 months - £350-£450 per day - Infrastructure / Telecoms

I am exclusively recruiting for a Service Delivery Manager (Infrastructure) to be based in Pontypridd for an initial 6 month contract with possible extension. I am able to pay a daily rate of £350 - £450 depending on experience.

You will come from an Infrastructure back ground, preferably with a Telecoms/Call Centre background as well.

You will be responsible for delivery of IT Systems Administration, Infrastructure and Service Desk. Implementation of robust infrastructure and services management framework against ITIL principles is key.

The technology provision is both in-house and supplied and maintained by third parties and you will be responsible to establish effective SLAs and ensure value for money; all the time fostering the trust of the business in IT as a service.

Knowledge skill and experience:

  • Enterprise wide infrastructure systems
  • VMware technologies and configuration
  • Storage Management
  • Major server operating systems
  • Network infrastructure administration
  • Database system administration
  • System Integration
  • Knowledge of all aspects of IT security and ISO27000
  • Disaster Recovery & Risk management
  • Performance management and successfully achieving objectives
  • Managing a team of staff
  • Areas such as power management, environmental best practice and air conditioning management
  • Relevant and required legislation and regulation e.g. Data Protection, Computer Misuse, RIPA


Critical Skills:

  • ESX and SAN architecture
  • Microsoft Windows Servers architecture
  • Microsoft Windows Active Directory services
  • Microsoft Exchange Email architecture
  • Citrix architecture
  • Mobile device management and services
  • Routers, switches, firewalls and VPNs
  • Wireless networking


For more information about this urgent role please call Christopher Jaffa on 02920 3731821.

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Job reference information
Advertiser Hays Specialist Recruitment Ltd
Contact Name Christopher Jaffa
Telephone (Please reference Dice when calling)
Reference 3031152_1495185392

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