A great opportunity for an IT Support Engineer to provide1st/2nd line IT support to schools as part of a Managed Service with one of the 'UK's Top IT Employers'*. RM Education is the leading provider of IT software & services to the Education sector and employs over 1500 staff.
Working within RM's Managed Services team in London & South East, the Support Engineer will be part of a core team delivering a comprehensive IT Managed Service, against SLAs, to London & SE schools. In this role the engineer will be predominantly based at one school site working alongside a more experienced engineer but will be occasionally required to travel to attend team meetings and provide additional support at other sites. The Engineers and the school will benefit from the additional support of a wider regional team as well as RM's award-winning remote technical service desks. The role is very autonomous with a focus on providing broad 1st/ 2nd line technical problem solving/network management as well as building strong relationships with the school leadership and teaching staff and ensuring contractual compliance against KPI's and SLAs.
This is a varied IT support role in a very rewarding environment that requires the building of strong relationships with the school staff. If you're an IT Support Engineer with broad technical and problem solving skills, are a great communicator with a proactive attitude and ultimately get a real buzz out of going the extra mile for customers, this is the role for you.
In the RM Managed Services team we want to be the ICT support partner for our schools, not just a supplier. In schools they want ICT to just work, for staff and pupils to be confident that they can easily log on and have swift, safe and reliable access to their files and engaging media rich resources, both inside and out of school. As a team and individually we all want to deliver the very best for our customers, we believe in doing a really good job and we are proud that what we do has a real impact on education.
If you would like to find out more, take a look at what Mark has to say about working as a part of the Managed Services team in school: http://careers.rm.com/our-roles/customer-support/
Skills & Experience:
Working for RM you would be entitled to the following benefits:
The following voluntary benefits are also available:
RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.
|Contact Name||RM Plc|
|Telephone||01235 854500 (Please reference Dice when calling)|
Location: Richmond upon Thames