Support Engineer


The Role

A great opportunity for an IT Support Engineer to provide1st/2nd line IT support to schools as part of a Managed Service with one of the 'UK's Top IT Employers'*. RM Education is the leading provider of IT software & services to the Education sector and employs over 1500 staff.

Working within RM's Managed Services team in London & South East, the Support Engineer will be part of a core team delivering a comprehensive IT Managed Service, against SLAs, to London & SE schools. In this role the engineer will be predominantly based at one school site working alongside a more experienced engineer but will be occasionally required to travel to attend team meetings and provide additional support at other sites. The Engineers and the school will benefit from the additional support of a wider regional team as well as RM's award-winning remote technical service desks. The role is very autonomous with a focus on providing broad 1st/ 2nd line technical problem solving/network management as well as building strong relationships with the school leadership and teaching staff and ensuring contractual compliance against KPI's and SLAs.

This is a varied IT support role in a very rewarding environment that requires the building of strong relationships with the school staff. If you're an IT Support Engineer with broad technical and problem solving skills, are a great communicator with a proactive attitude and ultimately get a real buzz out of going the extra mile for customers, this is the role for you.

In the RM Managed Services team we want to be the ICT support partner for our schools, not just a supplier. In schools they want ICT to just work, for staff and pupils to be confident that they can easily log on and have swift, safe and reliable access to their files and engaging media rich resources, both inside and out of school. As a team and individually we all want to deliver the very best for our customers, we believe in doing a really good job and we are proud that what we do has a real impact on education.

If you would like to find out more, take a look at what Mark has to say about working as a part of the Managed Services team in school: http://careers.rm.com/our-roles/customer-support/

Skills & Experience:

  • 1st /2nd line IT support & implementation experience including MS Server 2008/2012, Windows 7/8/10 Operating Systems and MS Office 2010 thru to 2016.
  • 1st/2nd line support for Active Directory, Group Policies, DNS, DHCP & WINS.
  • Strong multitasking & problem solving abilities. Excellent communication, customer handling and inter-personal skills, via phone, face to face and other remote access methods.
  • Strong planning, organising and prioritising abilities. Customer focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery
  • Flexible to visit other schools within the region as and when required

Working for RM you would be entitled to the following benefits:

  • 25 Days Annual Leave (option to buy an extra 5 days)
  • Performance Related Bonus Scheme
  • Group Personal Pension
  • Private Medical Healthcare
  • Income Protection
  • Life Assurance

The following voluntary benefits are also available:

  • Childcare Vouchers
  • Voluntary Dental Plan
  • Voluntary Health Cash Plan
  • Voluntary Critical Illness Cover
  • Voluntary Health Assessments
  • Cycle to Work Scheme
  • Give As You Earn (GAYE)
  • Employee Referral Scheme


RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.

Job reference information
Advertiser RM Plc
Contact Name RM Plc
Telephone 01235 854500 (Please reference Dice when calling)
Reference E00904_1486650160

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