What does it mean to work in IT Support?
Working in IT Support, you’ll be responsible for the setup and everyday maintenance of computers and other technology in a working office or larger organisation. This includes solving people’s problems when devices break down, as well as the general upkeep of technology and their systems. Some technicians work in-house: that is, for a particular organisation in their building. Other IT technicians however, may work for a company that offers IT support to external clients, meaning you may have to remotely support your clients through phone or perform visits.