Business Analyst - ServiceNow

  • RBS,
  • Edinburgh
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Telecommuting not available Travel not required

Job Description

The Business

We're looking for a Business Analyst to join us in Edinburgh
  • Join our ServiceNow team and provide in demand products and expertise to the organisation
  • With objectives aligned to the bank's long term strategic goals, we have a growing product backlog and a defined roadmap for the next few years
  • Benefit from our numerous training and development opportunities

What you'll do

You'll be working with product owners and product stakeholders with the aim of identifying business requirements. Your role is to achieve customer advocacy by eliciting and understanding the internal and external customer needs, analysing, refining, synthesising, translating and ensuring they are documented in a form that can be readily understood by all stakeholders.

You'll be:

  • Articulating the ideas and requirements of the team
  • Producing business requirements to inform future state design, supporting teams in understanding the requirements and their linkages to the overall domain strategy
  • Understanding our business, customers, strategic goals and how the team operates in order to support the realisation of desired outcome by the team
  • Working in continuous close collaboration with the business and the feature team ensuring transparency of vision and requirements
  • Documenting business and system requirements, ensuring they stay in line with key strategic principals
  • Supporting innovation through contributing to the design of high quality solutions which focus on providing demonstrable value to the business

The skills you'll need

You'll need proven organisational and planning skills, with the ability to produce excellent results under tight deadlines.

You should have:

  • A ServiceNow certified system administration qualification, with proven business and analyst tools
  • An understanding of how ServiceNow works
  • Excellent interpersonal and communication skills

How we'll reward you

In return, we offer a competitive salary plus 25% cash and benefit funding programme that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities.

Visit our reward and benefits page for more information on the benefit packages we offer.


At RBS, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

Company Information

We're determined to ensure our developers are equipped with the tools and skills they need to provide our customers with an outstanding and market-leading digital service, through innovative and intuitive thinking. We also know how important it is to invest in and nurture our developers, and help them become the best they can be. Join us and help us to cultivate ideas, products, and services that help our people explore their potential, discover their passion, and reach their goals.
Dice Id : DI7749
Position Id : 69659-1A

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