Customer Support Representative

  • Oracle,
  • Brighton
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Oracle
CLOUD, CLOUD COMPUTING, COMPUTER SCIENCE, DEGREE, DNS, IAAS, INTERNET, ORACLE, PAAS
Permanent
Competitive salary
Telecommuting not available Travel not required

Job Description

Oracle + Dyn

Since 2001, companies, from startups to enterprises, have used Dyn’s world-leading Managed DNS and Email Delivery services to ensure their website traffic and essential customer communications get delivered faster, more safely, and more reliably than ever. Whether companies are migrating to the cloud, implementing a hybrid strategy or trying to reach a new market, Dyn offers the most intelligent solutions so that our customers’ customers have the best experience possible. Dyn does all of this by having a robust and redundant network, unrivalled data and analytics and a team focused on engineering excellence and customer success.

Dyn's solution is powered by a global network that drives 40 billion traffic optimization decisions daily for more than 3,500 enterprise customers, including preeminent digital brands such as Netflix, Twitter, Linkedin and CNBC. Adding Dyn's best-in-class DNS solution extends the Oracle cloud computing platform and provides enterprise customers with a one-stop shop for Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS).


Job Description

Dyn is continuing our fast-paced growth, bringing on new customers around the world daily. Our Support team is responsible for making sure our customers receive prompt & informative answers that quickly solve any question or issue they have encountered. Our customer base is large, and varies from those who manage their home domain and blog sites to some of the largest brand names and websites on the internet, to Fortune 500 companies. For those who have a passion for technology and a desire to deliver nothing short of exceptional customer service in every interaction, this is the job for you.



Job Duties include:

Provide exceptional external and internal customer service to our self-service customers from everything from billing to advanced technical support.
Provide prompt and accurate responses to questions from customers and prospective customers about the features and capabilities of our services
Identify best practices for services in customer's account(s) and advises corrective action(s).
Assess ticket priority, and escalate as necessary through proper channels.
Resolve issues timely and accurately to help the team meet expected metrics and SLAs.
Maintain the highest level of confidentiality and security regarding our customers' accounts, assigned company equipment, and company systems.
Participate in night, weekend, and holiday on-call rotation as needed, sometimes on short notice.


Requirements:

Must be based in/near Brighton and able to work 8am - 4.30pm daily
Experience with sales and/or customer service in a technology related field or discipline; related training or degree is helpful (IT, computer science).
Comfortable communicating solutions to customers across a wide variety of skill-sets.
Able to work autonomously and collaboratively with others on the support team, and other internal teams, as appropriate.
Tenacious with a passion for learning new and unfamiliar concepts.
Comfortable working with customers by phone, chat and via email; customer oriented, with a drive to provide the best service possible in all customer interactions
Cultural fit is important. You must embody our core values of trust, passion, performance and respect.
This is a fantastic opportunity to develop your career within a high-growth technology business which proactively promotes from within.

**MUST BE ELIGIBLE TO WORK IN THE UK**


Company Information

From the beautiful outdoors of sunny California, to the golden beaches in Brazil and all the way to the captivating wild landscapes of Australia; Oracle is truly a global environment, where diversity meets culture at every turn. This diversity, combined with inclusive leadership, drives creativity, innovation, and collaboration throughout our workforce. We are all over the world and it's up to YOU to pick a workplace that fits your lifestyle best!