Oracle + Dyn
Since 2001, companies, from startups to enterprises, have used Dyn’s
world-leading Managed DNS and Email Delivery services to ensure their
website traffic and essential customer communications get delivered
faster, more safely, and more reliably than ever. Whether companies are
migrating to the cloud, implementing a hybrid strategy or trying to
reach a new market, Dyn offers the most intelligent solutions so that
our customers’ customers have the best experience possible. Dyn does all
of this by having a robust and redundant network, unrivalled data and
analytics and a team focused on engineering excellence and customer success.
Dyn's solution is powered by a global network that drives 40 billion
traffic optimization decisions daily for more than 3,500 enterprise
customers, including preeminent digital brands such as Netflix, Twitter,
Linkedin and CNBC. Adding Dyn's best-in-class DNS solution extends the
Oracle cloud computing platform and provides enterprise customers with a
one-stop shop for Infrastructure-as-a-Service (IaaS) and
Dyn is continuing our fast-paced growth, bringing on new customers
around the world daily. Our Support team is responsible for making sure
our customers receive prompt & informative answers that quickly
solve any question or issue they have encountered. Our customer base is
large, and varies from those who manage their home domain and blog sites
to some of the largest brand names and websites on the internet, to
Fortune 500 companies. For those who have a passion for technology and a
desire to deliver nothing short of exceptional customer service in every
interaction, this is the job for you.
Job Duties include:
Provide exceptional external and internal customer service to our
self-service customers from everything from billing to advanced
Provide prompt and accurate responses to questions from customers and
prospective customers about the features and capabilities of our
Identify best practices for services in customer's account(s) and
advises corrective action(s).
Assess ticket priority, and escalate as necessary through proper
Resolve issues timely and accurately to help the team meet expected
metrics and SLAs.
Maintain the highest level of confidentiality and security regarding
our customers' accounts, assigned company equipment, and company
Participate in night, weekend, and holiday on-call rotation as needed,
sometimes on short notice.
Must be based in/near Brighton and able to work 8am - 4.30pm daily
Experience with sales and/or customer service in a technology related
field or discipline; related training or degree is helpful (IT, computer
Comfortable communicating solutions to customers across a wide variety
Able to work autonomously and collaboratively with others on the
support team, and other internal teams, as appropriate.
Tenacious with a passion for learning new and unfamiliar concepts.
Comfortable working with customers by phone, chat and via email;
customer oriented, with a drive to provide the best service possible in
all customer interactions
Cultural fit is important. You must embody our core values of trust,
passion, performance and respect.
This is a fantastic opportunity to develop your career within a
high-growth technology business which proactively promotes from within.
**MUST BE ELIGIBLE TO WORK IN THE UK**