The BusinessWe're looking for a Service Analyst to join us in Edinburgh
What you'll do
We are looking for an experienced Connect:Direct technician who has knowledge of Connect:Direct on Windows, Unix and IBM Mainframe platforms. You will be working with the 2nd level support team, where you will be responsible for maintaining the Connect:Direct infrastructure used within the Bank. In addition to day to day support activities around problem and incident management, you will peer-check project implementations to ensure they adhere to internal standards, manage and renew Certificates and install, maintain and upgrade Connect:Direct on all our platforms.
The skills you'll need
You should be able to work under pressure and be a team player. Knowledge of risk management, incident and problem and change management with Service Now would also be useful but not essential as training will be provided.
This is a technical role and to succeed it's essential that you have the following skills and experience:
How we'll reward you
In return, we offer a competitive salary plus 25% cash and benefit funding programme that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities.
Visit our reward and benefits page for more information on the benefit packages we offer.
At RBS, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.
As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.
Role posting date - 27/03/18 - 24/04/18