When it comes to business, being secure about yourself and understanding your clients’ needs can hold the magic key to productive relationships and therefore your career. Here are basic techniques to improve your communication.
Ask your clients about their plans and goals
First of all, it’s essential to know about your clients’ goals so that you can be on the same page. Your strategy has to be based on their needs, including both their short- and long-term plans. Find out what do they want to accomplish and what are their future expectations; being a real team player to support their goals can build genuine trust and loyalty.
Define your methods of communication
A HMR business study said that “Good communicators succeed in choosing the best medium of communication for the particular purpose in mind.” Face-to-face conversations make possible a more efficient and detailed communication; remember that 55 percent of our credibility is based on body language and so direct contact is a perfect way to inspire confidence and gain commitment.
Put yourself in your client´s shoes
According to an Institute for Private Investors Survey, the top things that clients look for is not “better performance” or “more services.” Instead, they want you: to listen and be more attentive; be more honest and open; and of course use less talk and more action.
Talk to your client and listen, take time to find out and identify what they really want. Allow time to ask questions and get to know every detail with a strong dialogue. Imagine that you are in their place: What is the best thing to do? What is the most convenient way of doing things? Make the project yours and create a solid relationship based on trust and credibility.
Offer valuable information
Every client wants to work with someone that is informed and knows the correct answers to their questions. You have to be one step ahead. If you communicate your confidence and share your points of views with smart arguments, you will communicate that you know what you’re doing. Challenge your clients and surprise them with valuable information that saves them time and helps them in turn look knowledgeable within their environment.